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Black/grey discolored water coming from shower filter

Your shower filter may produce a black/grey discolored water during the first use.

This is caused by carbon dust in the shower filter, and can be removed by running water through the shower filter for 30-60 seconds, or until the water runs clear.

If you experience discolored water each time you use your shower filter, please contact us and we will help resolve this issue.

If you did not see any discolored water when you first used the shower filter, then please see No discolored water when rinsing the filter cartridge.

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