Terms of Service

Last updated: May 25, 2026

These Terms of Service ("Terms") govern your access to and use of the AquaBliss website at www.aquabliss.com (the "Site"), and the purchase of any products offered on the Site (the "Service"). Please read these Terms carefully. They include a binding arbitration provision and a class action waiver in Section 18 that affect your legal rights, including your right to file a lawsuit in court and to participate in a class action. You have the right to opt out of arbitration as described in Section 18 within 30 days of first agreeing to these Terms.

By accessing the Site, creating an Account, or placing an Order, you agree to be bound by these Terms. If you do not agree, do not use the Site.

1. Interpretation and Definitions

Interpretation

Capitalized words have the meanings defined below. Definitions apply whether words appear in singular or plural form.

Definitions

  • Account means a unique account created for you to access the Site.
  • Affiliate means an entity that controls, is controlled by, or is under common control with AquaBliss.
  • Company (referred to as "AquaBliss," "we," "us," or "our") means AquaBliss Inc., 4023 Kennett Pike, #50088, Wilmington, DE 19807.
  • Device means any device that can access the Site.
  • Feedback means feedback, comments, ideas, or suggestions you provide to us about the Site or our products.
  • Goods means the items offered for sale on the Site.
  • Jurisdiction means the State of Delaware, United States.
  • Order means a request by you to purchase Goods or sign up for a Subscription from us.
  • Promotions means contests, sweepstakes, or other promotions offered through the Site.
  • Service means the Site, our Goods, and our Subscription program.
  • Subscription means the recurring delivery and billing arrangement described in Section 7.
  • Third-Party Service means any service or content provided by a third party that is displayed, included, or linked through the Site.
  • You means the individual accessing or using the Service.

2. Acknowledgment and Eligibility

These Terms set out the rights and obligations of all users regarding their use of the Service. Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.

You represent that you are at least 18 years of age and have the legal capacity to enter into binding contracts. You may not use the Service or place an Order if you do not meet these requirements.

Your use of the Service is also subject to our Privacy Policy, which describes how we collect, use, and disclose Personal Information.

3. United States Only

The Service is intended for customers located in the United States. We do not ship Goods to addresses outside the United States and we do not direct our marketing to residents of other jurisdictions. If you are accessing the Site from outside the United States, you do so on your own initiative and are responsible for compliance with local laws.

4. Placing Orders for Goods

By placing an Order, you warrant that you are legally capable of entering into binding contracts and that the information you provide is true, current, and complete.

You may be asked to provide information including your name, email, phone number, billing address, shipping address, and payment method details. You represent that you have the legal right to use any payment method submitted, and you authorize us to share that information with our payment processors to complete the Order.

Order Acceptance and Cancellation

Your Order is an offer to buy. We may accept or decline any Order at our discretion. We may cancel an Order for reasons including but not limited to:

  • Goods unavailability;
  • Errors in the description, image, or price of Goods;
  • Errors in your Order;
  • Suspected fraud or unauthorized or illegal transactions.

Pricing and Availability

We make reasonable efforts to display accurate prices and product information, but errors may occur. We reserve the right to correct errors, change prices, and modify product information at any time without prior notice. If a pricing error is discovered after acceptance of your Order, we will notify you and offer the option to cancel.

Prices are subject to change at any time prior to acceptance of your Order. After acceptance, prices may be revised only in limited circumstances such as significant changes in shipping costs, tax law, or other factors beyond our reasonable control; in those cases, you will have the right to cancel your Order without penalty.

Payments

Payment can be made through methods we make available, currently including credit and debit cards processed by Shopify Payments, PayPal, Amazon Pay, Apple Pay, Google Pay, and Shop Pay. Card payments are subject to validation checks and authorization by your card issuer; if authorization is declined, we are not liable for any delay or non-delivery.

5. Returns and Refunds

Our Returns & Refund Policy forms part of these Terms. Please review it before placing an Order. In summary, you may return Goods within the period stated in the Returns & Refund Policy for a refund, subject to the conditions described there.

Refunds will be processed using the same payment method as the original Order within a reasonable period after we receive the returned Goods, generally within 14 days of receipt.

The following Goods are not eligible for return:

  • Goods made to your specifications or clearly personalized;
  • Goods that have been opened or used in a manner that, for health or hygiene reasons, makes them unsuitable for return;
  • Goods that have been damaged after delivery due to your handling.

6. Shipping

Shipping terms, methods, timeframes, and charges are described in our Shipping Policy, which forms part of these Terms. We do not guarantee delivery times and we are not responsible for delays caused by carriers, weather, or other circumstances beyond our reasonable control.

7. Subscriptions

We offer a subscription program ("Subscription") for the convenient recurring delivery of replacement cartridges and select Goods. Our Subscription program is managed by Recharge.

How Subscriptions Work

  • You choose the cadence. When you sign up, you select the frequency at which you would like to receive replacement Goods. You may change the frequency or skip an upcoming shipment at any time through your Account.
  • Automatic billing. You authorize us to charge your payment method on file for each Subscription shipment at the price disclosed at the time of your Subscription enrollment (or as modified per the terms below). Charges are applied in advance of each shipment.
  • Recurring charges and shipments. Your Subscription will continue to renew on the cadence you select until you cancel.
  • Confirmation. After you enroll in a Subscription, we will send you a confirmation email summarizing the terms, including price, billing cadence, the date of your next shipment, and instructions for cancellation. We will also send you a reminder before each recurring charge.

How to Cancel Your Subscription

You can cancel your Subscription at any time, for any reason, with no penalty. Cancellation is available through your Account in the customer subscription portal, without the need to contact us. We have designed the cancellation process to be at least as simple as the enrollment process. You may also cancel by emailing support@aquabliss.com; however, self-service cancellation through your Account is the fastest option.

If you cancel, your cancellation will take effect immediately, and you will not be charged for any subsequent shipments. If you cancel after a shipment has already been processed, that shipment will still be delivered and is non-refundable except as set out in our Returns & Refund Policy.

Changes to Subscription Pricing

We may change the price of a Subscription. If we do, we will provide you with notice by email at least 30 days before the price change takes effect. The new price will apply to your next shipment after the notice period. If you do not want to accept the new price, you may cancel your Subscription at any time before it takes effect.

Payment Failures

If a Subscription charge fails (for example, due to an expired card), we may retry the charge or pause your Subscription. We will notify you and ask you to update your payment information.

8. User Accounts

When you create an Account, you must provide accurate, complete, and current information at all times. Failure to do so constitutes a breach of these Terms and may result in immediate termination of your Account.

You are responsible for safeguarding your Account password and for any activity under your Account. You agree not to share your password with any third party and to notify us immediately of any breach of security or unauthorized use of your Account.

9. Prohibited Conduct

You agree not to use the Service to:

  • Violate any applicable law or regulation;
  • Infringe the intellectual property or other rights of any third party;
  • Transmit any virus, malware, or other harmful code;
  • Interfere with or disrupt the Service or servers or networks connected to the Service;
  • Use any automated means (bots, scrapers, crawlers) to access the Service without our prior written consent;
  • Engage in fraudulent activity, including filing fraudulent chargebacks or returns;
  • Misrepresent your identity or affiliation with any person or entity;
  • Harass, abuse, or harm another person, including our employees and customer service team.

10. Intellectual Property

The Service and its original content (excluding content you provide), features, and functionality are and will remain the exclusive property of AquaBliss and its licensors. The Service is protected by copyright, trademark, and other laws of the United States. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

11. Your Feedback to Us

You assign to us all rights, title, and interest in any Feedback you provide to us. If for any reason such assignment is ineffective, you grant us a non-exclusive, perpetual, irrevocable, royalty-free, worldwide right and license to use, reproduce, disclose, sublicense, distribute, modify, and exploit such Feedback without restriction.

12. Third-Party Links and Services

The Site may contain links to third-party websites or services not owned or controlled by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to read the terms and policies of any third-party site you visit.

13. Termination

We may suspend or terminate your Account immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately. You may discontinue use of the Service or close your Account at any time.

14. Disclaimers — "AS IS" and "AS AVAILABLE"

The Service and all Goods are provided to you "AS IS" and "AS AVAILABLE" without warranty of any kind, except as required by applicable law. To the maximum extent permitted by law, we disclaim all warranties, express, implied, statutory, or otherwise, including all implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Service will be uninterrupted, error-free, secure, free of viruses, or that the information on the Site will be accurate, complete, or current. Goods may be subject to manufacturer warranties as separately provided; nothing in these Terms limits any rights you may have under such manufacturer warranties or applicable law.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on statutory consumer rights, so some of the above exclusions may not apply to you. In those jurisdictions, our liability will be limited to the greatest extent permitted by law.

15. Limitation of Liability

To the maximum extent permitted by applicable law, in no event will AquaBliss, its Affiliates, or any of their respective officers, directors, employees, or suppliers be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, loss of data, loss of goodwill, business interruption, or other intangible losses) arising out of or relating to your use of, or inability to use, the Service or any Goods, even if we have been advised of the possibility of such damages.

Our total liability to you for all claims arising out of or relating to these Terms or your use of the Service is limited to the greater of (a) the amount you paid to us in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) one hundred U.S. dollars ($100).

The limitations in this Section 15 apply to the fullest extent permitted by law. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations may not apply to you.

16. Indemnification

You agree to indemnify, defend, and hold harmless AquaBliss, its Affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any third-party right, including any intellectual property, privacy, or contractual right; or (d) any content you submit through the Service.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

18. Binding Arbitration and Class Action Waiver

READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT AND TO PARTICIPATE IN A CLASS ACTION.

18.1 Agreement to Arbitrate

You and AquaBliss agree that any past, present, or future dispute, claim, or controversy arising out of or relating to (a) these Terms, (b) the Site, (c) any Goods purchased from us, (d) our Subscription program, (e) any advertising or marketing communications from us, or (f) the relationship between you and AquaBliss (each, a "Dispute") will be resolved by final and binding individual arbitration administered by JAMS under its Consumer Arbitration Minimum Standards and applicable rules then in effect, except as modified by this Section 18.

The Federal Arbitration Act ("FAA") governs the interpretation and enforcement of this arbitration agreement. The arbitrator, and not any federal, state, or local court, has exclusive authority to resolve any Dispute, including any claim that all or part of these Terms are unenforceable, except as provided in Section 18.5 (delegation).

18.2 Exceptions to Arbitration

Notwithstanding Section 18.1, either party may:

  • Bring an individual action in small claims court in the jurisdiction where you reside, provided the matter remains in small claims court and is not removed, transferred, or appealed to a court of general jurisdiction;
  • Seek injunctive or equitable relief in court to stop unauthorized use or abuse of the Service or intellectual property infringement;
  • Pursue public injunctive relief in court where such relief is required to be available to consumers under applicable state law (for example, under the California Consumer Legal Remedies Act, Unfair Competition Law, or False Advertising Law); and
  • Bring any other claim that, by law, cannot be subjected to pre-dispute arbitration.

18.3 Class Action Waiver

You and AquaBliss agree that each may bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, representative, mass, or consolidated action or proceeding. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding. If a court or arbitrator decides that any part of this class action waiver is unenforceable with respect to a particular claim or request for relief (such as a request for public injunctive relief), that claim or request will be severed and brought in court, while all other claims will proceed in arbitration.

18.4 Informal Dispute Resolution (Notice and Cure)

Before initiating arbitration, you and AquaBliss agree to first attempt to resolve any Dispute informally. The party initiating must send the other a written Notice of Dispute describing the nature and basis of the claim and the specific relief sought. Notice to AquaBliss must be sent to:

AquaBliss Inc.
Attn: Legal — Dispute Notice
4023 Kennett Pike, #50088
Wilmington, DE 19807
with a copy to support@aquabliss.com

Notice to you will be sent to the most recent address or email address we have on file. Both parties will have a period of sixty (60) days from receipt of the Notice of Dispute (the "Notice Period") to attempt to resolve the matter informally, including by good-faith discussions or a settlement offer. If the Dispute is not resolved during the Notice Period, either party may then initiate arbitration. Compliance with this Section 18.4 is a condition precedent to filing arbitration. The statute of limitations and any filing-fee deadlines will be tolled during the Notice Period.

18.5 Delegation; Severability

Except for disputes about the enforceability of the Class Action Waiver in Section 18.3 (which must be decided by a court), the arbitrator has exclusive authority to resolve any dispute about the formation, validity, scope, applicability, enforceability, or interpretation of this Section 18. If any part of this Section 18 is found to be unenforceable, that part will be severed and the remaining parts will continue in effect, except that if the Class Action Waiver in Section 18.3 is found to be unenforceable as to a particular claim or request for relief, that claim or request will be brought in a court of competent jurisdiction in accordance with Section 19, and all other claims will proceed in arbitration.

18.6 Arbitration Procedure and Costs

The arbitration will be conducted by a single neutral arbitrator selected in accordance with the JAMS Consumer Arbitration Minimum Standards. The arbitration will take place by telephone, video, or written submissions unless the arbitrator determines an in-person hearing is necessary, in which case it will be held in the federal judicial district in which you reside. The arbitrator may award the same damages and relief that a court could award in an individual case, subject to the limitations in these Terms.

AquaBliss will pay all JAMS filing, administration, and arbitrator fees for any individual arbitration commenced by a consumer in accordance with the JAMS Consumer Arbitration Minimum Standards, except where the arbitrator determines a claim was frivolous or brought for an improper purpose. Each party will bear its own attorneys' fees and costs, except where applicable law provides otherwise.

18.7 Coordinated Filings

If 25 or more similar arbitration demands are filed against AquaBliss by or with the assistance of the same law firm or coordinated group of firms within a six-month period (a "Coordinated Filing"), the parties agree that the following procedures will apply to manage the proceedings efficiently and fairly:

  • The arbitrations will be administered by JAMS in accordance with its Mass Arbitration procedures or, if none are applicable, in accordance with the procedures the parties agree to or that the arbitration provider determines are appropriate.
  • The parties will work in good faith with JAMS to select a process arbitrator to oversee administration of the Coordinated Filings.
  • The parties may agree to bellwether or batching procedures to facilitate efficient resolution, provided that any such procedures do not unreasonably delay resolution of individual claims and that all applicable statutes of limitations and filing deadlines are tolled for each claimant during any delay.
  • Nothing in this Section 18.7 is intended to forfeit, delay, or impair any individual claimant's right to a timely adjudication of their claim. Where any tolling or batching procedure would unreasonably delay an individual claimant's claim, that claimant may withdraw their claim from the Coordinated Filing protocol and proceed individually.

18.8 30-Day Right to Opt Out of Arbitration

You may opt out of the arbitration agreement in Sections 18.1, 18.3, and 18.7 (but not the rest of these Terms) by sending us a written opt-out notice within thirty (30) days of the date you first accept these Terms. The notice must include your full name, the email address associated with your Account or Order, the date you first accepted these Terms, and a clear statement that you wish to opt out of the arbitration agreement and class action waiver.

Send your opt-out notice to:

AquaBliss Inc.
Attn: Arbitration Opt-Out
4023 Kennett Pike, #50088
Wilmington, DE 19807
or by email to support@aquabliss.com with the subject line "Arbitration Opt-Out"

If you opt out, neither you nor AquaBliss will be bound by the arbitration agreement or class action waiver in this Section 18 with respect to disputes arising during the term of these Terms. Opting out of arbitration does not affect any other provision of these Terms. If you do not opt out within 30 days, you will be deemed to have agreed to the arbitration agreement and class action waiver.

18.9 Survival

This Section 18 survives termination of your Account, cancellation of any Subscription, and any termination of these Terms.

19. Venue for Non-Arbitrable Matters

For any claim that is not subject to arbitration under Section 18 (including claims brought after a valid opt-out, claims for public injunctive relief, or claims brought in small claims court that are later removed to a court of general jurisdiction), you and AquaBliss agree that the exclusive jurisdiction and venue will be the state or federal courts located in New Castle County, Delaware, and each party submits to the personal jurisdiction of those courts and waives any objection to venue.

20. Waiver of Jury Trial

To the maximum extent permitted by law, you and AquaBliss waive the right to a trial by jury in any action arising out of or relating to these Terms or the Service, whether brought in arbitration or in court.

21. Severability and Waiver

If any provision of these Terms is held to be unenforceable or invalid, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

Our failure to enforce any right or provision of these Terms is not a waiver of that right or provision. A waiver will only be effective if made in writing and signed by us.

22. Promotions

Any Promotions made available through the Service may be governed by separate rules. If you participate, please review the applicable rules. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

23. Changes to These Terms

We may modify these Terms at any time. If a revision is material, we will provide at least 30 days' notice before the new terms take effect (for example, by email or a prominent notice on the Site). What constitutes a material change is at our reasonable discretion. By continuing to use the Service after revised Terms take effect, you agree to be bound by them. If you do not agree, you must stop using the Service.

Changes to Section 18 (Arbitration). If we materially change Section 18 (Arbitration and Class Action Waiver) after you accept these Terms, you will have a new 30-day opt-out period from the effective date of those changes, using the same procedure described in Section 18.8. If you do not opt out within that period, you will be deemed to have agreed to the revised arbitration terms.

24. Entire Agreement

These Terms, together with our Privacy Policy, Returns & Refund Policy, and Shipping Policy, constitute the entire agreement between you and AquaBliss regarding the Service and supersede any prior agreements.

25. Contact Us

If you have any questions about these Terms, you can contact us: